Shipping & Delivery
At Tea Moi, each order is carefully prepared to ensure your loose-leaf tea arrives fresh, beautifully presented, and ready to enjoy.
Order Preparation
Orders are typically dispatched within 1–2 working days (Monday–Friday, excluding bank holidays).
You will receive a confirmation email once your order has been dispatched.
During seasonal or promotional periods, dispatch times may be slightly extended. We always aim to prepare your order as swiftly as possible while maintaining our quality standards.
UK Delivery
We currently ship within the United Kingdom only.
All orders are sent via Royal Mail 48.
Delivery Costs:
- Standard UK Delivery – £3
- Free UK Delivery on orders over £25
Royal Mail 48 aims to deliver within 2–3 working days from dispatch, though delivery times are estimates and may occasionally vary.
Free Delivery
Free standard delivery is automatically applied at checkout for orders over £25 (after any discounts are applied).
Lost or Delayed Parcels
If your order has not arrived within 5 working days of receiving your dispatch confirmation, please contact us at:
We will promptly investigate with Royal Mail and work to resolve the matter as quickly as possible.
Address Accuracy
Please ensure your delivery details are correct at checkout. Tea Moi cannot be responsible for delays or non-delivery due to incorrect address information provided by the customer.